- Monitor up to 15 concurrent live games alongside a team of four, systemically documenting key replay review process aspects, leading to significant improvements in recognizing frequent gameplay challenges
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- Collaborate with media team to generate over 200 video links per month of replay reviews and other notable events for distribution across the league

- Compile and distribute comprehensive daily and weekly data reports to senior management, highlighting key performance metrics of the replay center that led to enhanced operational efficiency

- Prepared over 60 legal notices weekly, ensuring precise tenant identification while systematically lowering drafting errors by implementing a comprehensive checklist process that enhanced overall accuracy
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- Streamlined preparation of legal notices by implementing advanced Excel shortcuts, resulting in a consistent savings of 2 hours daily and enhancing overall team productivity in document processing
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- Corresponded regularly with clients and attorneys, achieving a 93% accuracy rate in case status updates, thereby ensuring timely legal claims against tenants

- Maintained a caseload of over 25 adult clients at a community-based mental health clinic, providing weekly psychotherapy sessions aimed at improving mental health and overall well-being
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- Extracted key insights from assessments of diverse clientele, leading to the establishment of individualized care plans focused on unique mental health needs for each patient serviced weekly